Date: August 2021 - Page 2

With the onset of the digital age, every aspect of the business has changed, with the introduction of digital technologies propelling marketing forward. Previously, marketers were limited in their ability to measure impact and analyse data, as they lacked the feedback across channels to gather these insights. Nowadays, the digital age has resulted in an influx of data that marketers can use to enhance their marketing strategies greatly. The efficacy of these digital technologies is evident in the transition to digital marketing, reflected by its accounting for more than 50 percent of global advertising spending in 2020.

In an increasingly competitive market, knowing how to execute an effective customer marketing strategy is critical. Your ability to retain current clients will determine the success or failure of your business. Moreover, customer marketing strategies play a central role when recruiting new customers and help to further foster loyalty and trust.